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Listening is one of the most important skills you can have. It means being attentive to the other person and doing more than just creating the impression the conversation is important to you. You need to show the other person that you value what they are saying by giving them your full attention. Your ability to listen will have an impact on your effectiveness at work and home as well as your success in relationships with others.
One would think we are better listeners than what we really are considering the importance of hearing what others say. Some studies identify we hear somewhere between 20